Shopping Guide & FAQ

Welcome to our website! This guide will help you understand product selection, ordering and payment, shipping, order cancellations, returns and refunds, and customer service. If you have any additional questions, please feel free to contact us.

I. Shopping FAQs

1. What types of furniture and home goods does the website offer?

Our current furniture categories include:

• Living Room Furniture: Accent chairs and display cabinets.
• Bedroom Furniture: Beds.
• Entryway and Storage Furniture: Shoe cabinets.

Please refer to the products actually displayed on our website for current availability.

2. How can I choose products that suit my home?

We recommend considering the intended use of the room, available space, storage needs, and personal preferences. Before placing an order, carefully review the product description and relevant specifications on the product page.

3. Where can I find product dimensions and specifications?

Please refer to the relevant product page for the available dimensions, materials, colors, specifications, and other product information. If any information is unclear, contact us for clarification before making a purchase.

4. How can I contact customer service?

You can email us at contact@sorienval.com or call +1 (904) 259-7148 during customer service hours.

5. Where can I find the website policies?

You can review the relevant policies using the links below:

• Shipping Policy
• Cancellation Policy
• Returns & Refunds Policy

Other website policies are available on their respective pages.

II. Orders and Checkout

1. How do I place an order?

Browse our products, select the items you want, and follow the instructions on the website's checkout page to enter the required information and complete payment. Before submitting your order, verify your product selections, order details, shipping address, and displayed order total.

2. What information do I need to provide when placing an order?

Please provide the necessary contact, shipping, and payment information requested at checkout, and ensure that all information is accurate.

3. How can I confirm that my order has been received?

Please check for the order confirmation information sent after you place your order. An order confirmation does not necessarily mean that the order has been finally accepted or fully processed. To confirm your order status, contact us and provide your order number.

4. Can I modify my order after placing it?

Whether an order can be modified depends on its current processing and shipping status. Please contact customer service as soon as possible. However, we cannot guarantee that every modification request will be approved.

5. What should I do if I entered the wrong shipping address?

Please contact us as soon as possible and provide your order number and the correct shipping address. Address changes depend on the order's processing and shipping status, and we cannot guarantee that the change can be completed.

6. What should I do if I encounter a checkout problem?

Check that the information and payment details you entered are accurate, and review your order details again. If the problem persists, contact customer service for assistance.

III. Payment Methods

1. What payment methods are accepted?

The card payment networks listed on our website include:

• American Express
• Diners Club
• Discover
• JCB
• Mastercard
• Visa

Whether a payment is successful depends on card eligibility, the card issuer, and the outcome of the payment authorization process.

2. What should I do if my payment is declined?

First, check that your payment information is accurate. If the problem persists, contact your card issuer to understand the reason, or contact us for further assistance.

3. When is payment processed?

Payment authorization and processing may involve the relevant card issuer and payment service providers. An order may need to receive successful payment authorization before proceeding to subsequent processing. Please refer to the actual transaction status for specific payment information.

4. How can I ask questions about a payment?

Please contact us by email or phone. If your question concerns an existing order, provide your order number and a brief description of the issue. To protect your information, do not send your full bank card number, card security code, or account password by email.

IV. Shipping and Delivery

1. Where does the website ship?

We provide shipping services to customers in the United States. Shipping eligibility is subject to the available shipping address options at checkout and the shipping information provided on our website.

2. How much does shipping cost?

Shipping fees are based on the order value:

• Orders below $92.99: A shipping fee of $9.99 applies.
• Orders of $92.99 or more: Free shipping.

Please confirm the final shipping fee displayed at checkout.

3. How long does shipping take?

Estimated delivery times are as follows:

• Order Processing Time: 1–3 business days.
• Estimated Transit Time: 5–8 business days.
• Estimated Total Delivery Time: Approximately 6–11 business days.

The total estimated time begins when the order enters the processing stage. These timeframes are estimates and are not unconditional guarantees. Delays may occur due to weather, transportation conditions, or other factors beyond reasonable control.

4. Which shipping carriers are used?

Depending on the order and specific delivery arrangements, carriers may include FedEx, DHL Express, and UPS. The carrier used will depend on the actual shipping arrangements.

5. How can I track my order?

Tracking information is generally provided through an order confirmation or shipping notification. Updates to tracking information may be delayed. If you cannot access tracking information or have other questions, please contact us.

6. What should I do if my order is delayed, damaged, or lost?

If your order does not arrive within the estimated timeframe, or if the product you receive is damaged, defective, incorrect, or missing, please contact customer service with your order number and a description of the issue. We may request supporting documentation when necessary. The handling of your request will be subject to the applicable policies.

For more information, please see our Shipping Policy.

V. Order Cancellations

1. Can I cancel my order after placing it?

You may submit a cancellation request before your order ships. The request will be reviewed based on the order's current status, and submitting a request does not guarantee approval.

2. Can I cancel an order that has already shipped?

Orders that have already shipped generally cannot be canceled through the standard cancellation process. After the product is delivered, you may refer to the Returns & Refunds Policy, subject to the applicable conditions.

3. How do I request an order cancellation?

Please contact us by email or phone as soon as possible and provide your order number and reason for cancellation. We will review the request based on the order status.

For details, please see our Cancellation Policy.

4. How long does a refund take after an order is canceled?

If the cancellation request is approved and the order qualifies for a refund, the refund will be initiated or processed within 1–3 business days after cancellation approval. The actual time for the funds to appear in your account depends on the original payment service provider or financial institution.

VI. Returns and Refunds

1. What is the return period?

We offer a voluntary 30-day return policy, subject to the applicable conditions and eligibility requirements set out in our current policy. Please refer to our Returns & Refunds Policy for details.

2. How do I request a return?

Please follow the procedure outlined in the Returns & Refunds Policy to submit your request. Where applicable conditions are met, you may download and print an electronic return label. Returned products must be received and inspected and must meet the relevant return requirements.

3. Do you offer exchanges?

We currently do not offer exchanges. You may request an eligible return in accordance with the return policy and purchase another product separately if needed.

4. When will my refund be processed?

For eligible returns, the refund will be initiated or processed within 1–3 business days after the returned product has been received and inspected. The actual time for the funds to appear may vary depending on the payment service provider or financial institution.

5. What should I do if I receive a damaged, defective, or incorrect product?

Please contact us as soon as possible, describe the product issue, and provide your order number. Depending on the circumstances and applicable policy, eligible requests may qualify for an appropriate resolution, such as a full or partial refund.

6. Where will my refund be sent?

Eligible refunds will be issued to the original payment method. The time it takes for the funds to appear depends on the relevant payment service provider or financial institution.

VII. Privacy, Cookies, and Website Information

1. How do you handle personal information?

The collection, use, sharing of personal information, and related rights are described in our Privacy Policy. We recommend reviewing it before shopping.

2. What are cookies?

Cookies are small text files that a website may store in your browser or on your device to support website functionality or remember certain information. The types and purposes of cookies actually used depend on the website's technical configuration.

3. Where can I find privacy-related information?

You can review the Privacy Policy and Cookie Policy published on our website for information about personal information processing and cookies.

4. Where can I find the website terms and other policies?

Please visit the relevant policy pages on our website for information about the Terms of Service, legal disclaimers, and other applicable provisions. Specific rights and obligations are subject to the content of the relevant policies.

VIII. Contact and Customer Support

1. How can I contact customer service?

You can contact us by email or phone using the information below:

• Website: https://sorienval.com
• Email: contact@sorienval.com
• Phone: +1 (904) 259-7148
• Contact Address: 13667 Sheltons Pl, Sanderson, FL 32087, US

2. What are your customer service hours?

Our customer service hours are:

Monday to Friday, 9:00 AM to 6:00 PM (ET)

This means Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time.

3. What information should I provide when contacting customer service?

If your inquiry concerns an existing order, we recommend providing:

• Your order number.
• The name used when placing the order.
• The email address used when placing the order.
• A brief description of the issue.

Please provide only the information necessary to address your issue. Do not send your full bank card number, card security code, account password, or other sensitive authentication information.

If you need assistance with product selection, payment, shipping, or order management, please feel free to contact us using the information above. We will provide assistance relevant to your specific inquiry.