Shipping Policy

This Shipping Policy explains our delivery areas, shipping rates, order processing times, estimated transit times, and how we handle issues that may arise during delivery. We are committed to providing clear and transparent shipping information so that you can shop with confidence.

1. Shipping Areas

We provide shipping services to delivery addresses within the United States, subject to the delivery addresses supported by our website.

Available shipping services may vary depending on the delivery address, product type, and actual logistics arrangements. Shipping services may be limited for remote areas, post office boxes, or other special delivery addresses.

Please ensure that you provide a complete and accurate delivery address when placing your order. If we are unable to deliver to the address you provide, we may contact you to discuss an available solution.

2. Shipping Rates

Our shipping fees are calculated based on the order amount according to the following rates:

  • Orders below $92.99: A shipping fee of $9.99 applies.
  • Orders totaling $92.99 or more: Free shipping.

Orders totaling exactly $92.99 also qualify for free shipping.

If shipping fees apply to your order, the exact amount will be displayed on the checkout page before you complete your purchase. Product prices, discounts, taxes, and other checkout items will be handled according to the pricing rules and checkout arrangements displayed on our website.

In addition to the shipping rates specified in this policy, we will not impose additional shipping surcharges without prior disclosure.

3. Order Processing Time

Orders typically require 1–3 business days to process.

Order processing includes order confirmation, product preparation, and the procedures required before the order is handed over to the carrier. Order processing time and transit time are two separate stages. The 1–3 business day processing period does not mean that the products will be delivered within that time.

Processing times may be extended during public holidays, periods of unusually high order volume, or other circumstances that affect normal operations.

The estimated transit time begins once the order has been processed and handed over to the carrier.

4. Shipping Methods and Estimated Delivery Times

Shipping Methods

Depending on the order, delivery address, and actual logistics arrangements, orders may be shipped by the following carriers:

  • FedEx
  • DHL Express
  • UPS

The specific carrier and shipping service will be determined according to the order requirements, delivery address, and actual logistics arrangements. Unless the checkout page explicitly offers the relevant options, we cannot guarantee that a particular order will be shipped by a specific carrier or that customers can select their preferred carrier.

Estimated Transit Time

After an order has been processed and handed over to the carrier, the standard estimated transit time is 5–8 business days.

From the time an order enters the processing stage, the estimated total delivery time is typically 6–11 business days. This timeframe consists of the usual order processing period of 1–3 business days and the estimated transit time of 5–8 business days.

These timeframes are estimates and are not guaranteed delivery dates in every circumstance. Actual delivery times may be affected by the delivery address, carrier operations, public holidays, weather conditions, applicable customs clearance procedures, and other logistical factors.

If a delivery delay occurs, we will assist with tracking and addressing the issue within reasonable limits, based on the available order information and shipping status.

5. Taxes, Customs Duties, and Clearance Procedures

Applicable taxes and other related charges will be handled according to the product prices and checkout arrangements displayed on our website. Depending on the circumstances, such charges will be included in the relevant product price or checkout amount.

For applicable orders, we have arranged for our logistics providers to handle the agreed customs clearance procedures. Under normal delivery arrangements, consumers should not be required to pay additional customs clearance charges that were not previously disclosed.

Sales tax, import duties, customs clearance fees, and other government-imposed charges are different types of fees. Their applicability may vary depending on the product, delivery destination, and relevant legal requirements.

If a carrier or another relevant party contacts you to request additional payment, please contact us first, where reasonably possible, so that we can verify the request and the details of your order.

All applicable charges and customs clearance procedures will be handled according to the actual arrangements for the relevant order and applicable laws. Nothing in this policy excludes or limits any rights or obligations that cannot legally be excluded or limited.

6. Order Tracking

After your order has been shipped, we may provide tracking information through your order confirmation details or a shipping notification, depending on the arrangements for the specific order.

When a tracking number or tracking link is available, you can use the relevant carrier's tracking service to check the progress of your package.

Please note that tracking information may not appear immediately after shipment. The carrier's system may need time to register the package and update its shipping status.

If you do not receive tracking information, cannot open the tracking link, or notice that the shipping status has not been updated for an extended period, please contact our customer support team for assistance.

7. Delivery Delays

Although we make every effort to arrange deliveries according to the estimated timeframes described in this policy, we cannot guarantee that products will arrive by the estimated delivery date in every circumstance.

Carrier operations, severe weather, public holidays, transportation disruptions, applicable customs clearance procedures, and other logistical factors may cause delivery delays.

If the actual transit time for your order exceeds the estimated 5–8 business days, please contact us by email first:

Email: contact@sorienval.com

You may also call us at +1 (904) 259-7148.

To help us investigate, please provide the following information whenever possible:

  • Order number;
  • Recipient information;
  • Shipping tracking number, if available.

We will review the available order records and, within reasonable limits, assist in contacting the carrier to investigate the situation. We will provide appropriate recommendations based on the actual shipping status. Investigation results and resolution times may vary depending on the circumstances and the information provided by the carrier.

Nothing in this section limits any rights or remedies available to you under applicable law.

8. Damaged Products, Lost Packages, or Packages Not Received

A. Damaged Products

If you receive a product that is visibly damaged, please contact us by email as soon as reasonably practicable.

To help us verify the issue, please provide the following information:

  • Order number;
  • A detailed description of the damage;
  • Photos of the damaged areas of the product and its packaging, if available.

We will investigate the matter based on the specific circumstances, available shipping records, and the condition of the product, and determine a reasonable solution in accordance with our applicable policies and relevant laws.

Depending on the circumstances, appropriate remedies may include a refund, replacement, or other applicable corrective measures. The final resolution will be determined based on the actual circumstances and relevant legal requirements.

We will not require you to waive any rights that cannot legally be waived.

B. Lost Packages or Packages Not Received

Please contact us if any of the following situations occurs:

  • The tracking information indicates that the package may have been lost;
  • The shipping status has not been updated for an extended period;
  • The tracking information indicates that the package has been delivered, but you have not actually received it.

We will review the available tracking information and order records and, where appropriate, assist in making inquiries with the carrier.

If the package is confirmed to have been lost, we will handle the matter according to the specific circumstances, applicable policies, and legal obligations. Where the relevant conditions are met, a refund or another appropriate solution may be offered.

The fact that a package has been accepted by the carrier does not automatically relieve us of any liability that we are legally required to bear.

C. Tracking Shows Delivered, but the Package Was Not Received

If the tracking information indicates that your package has been delivered but you cannot locate it, please contact us so that we can investigate the relevant information.

Where appropriate, you may also check the delivery location and the delivery details provided by the carrier to help locate the package. These suggestions are intended solely to assist with locating the package and do not limit any rights available to you under applicable law.

9. Delivery Address Responsibilities

Customers are responsible for providing a complete and accurate delivery address and any necessary delivery information when placing an order.

If you discover that your delivery address is incorrect, please contact us as soon as possible. We will check whether the address can be changed based on the current processing stage of the order and the actual logistics arrangements.

Once an order has been processed or handed over to the carrier, we cannot guarantee that the delivery address can still be changed.

Address changes, delivery route adjustments, and other modifications to delivery information are subject to the available procedures and any relevant carrier restrictions. For issues caused by an incorrect address, we will assess the circumstances, including whether the problem resulted from a website processing error or a logistics handling issue.

Responsibility will be determined based on the actual circumstances and applicable law. We will not automatically attribute all losses arising from address or delivery issues to the customer.

10. Contact Us

If you have any questions about shipping areas, shipping fees, order processing, estimated delivery times, order tracking, delivery delays, damaged products, or lost packages, please contact us using the information below.

Website Name: Sorienval

Website: https://sorienval.com

Email: contact@sorienval.com

Phone: +1 (904) 259-7148

Contact Address: 13667 Sheltons Pl, Sanderson, FL 32087, US

Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET).

If your order exceeds the estimated delivery timeframe, we recommend contacting us by email first and providing your order number and tracking information whenever possible. You may also call the phone number above during customer service hours.

We will review your inquiry based on the available information and the specific circumstances of your order and provide appropriate assistance.

This Shipping Policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.