Cancellation Policy

This Cancellation Policy explains the conditions for order cancellation, how to submit a cancellation request, the review process, refund arrangements, and the options available when an order cannot be canceled. We are committed to handling cancellation requests clearly and transparently and providing appropriate assistance based on the actual order status and applicable laws.

1. Order Cancellation Conditions

A. Orders That Have Not Yet Shipped

If your order has not yet shipped, you may contact our customer support team to request cancellation.

Please submit your cancellation request by email or phone and provide your order number and any necessary information to verify the order. After receiving your request, we will verify the order details and current processing status to determine whether the order remains eligible for cancellation.

If the order qualifies for cancellation, we will process the cancellation as soon as reasonably possible and inform you of the outcome and any subsequent refund arrangements.

Please note that submitting a cancellation request does not mean that the order has been automatically canceled. Because order processing may continue while your request is being submitted or reviewed, whether cancellation is possible depends on the actual order status and processing circumstances at the time we verify your request.

For orders that have been successfully canceled and qualify for a refund, we will issue the refund in accordance with this policy.

B. Orders That Have Already Shipped

Once an order has shipped, it generally cannot be canceled through the standard order cancellation process. After a product enters the carrier's shipping network, the related logistics arrangements may no longer be stopped directly.

If your order has already shipped and you no longer need the product, we recommend waiting until the product is delivered and then contacting our customer support team. Please refer to the Returns & Refunds Policy published on our website for the applicable return conditions, request deadlines, refund eligibility, and specific procedures.

The fact that an order has shipped does not automatically mean that you have lost any return, refund, or other consumer rights available to you under applicable law. Related requests will be handled according to the actual circumstances, applicable after-sales policies, and relevant laws.

2. How to Request an Order Cancellation

We recommend submitting cancellation requests by email first so that there is a written record and the order details can be reviewed more easily.

Preferred Method: Email

contact@sorienval.com

Alternative Method: Phone

+1 (904) 259-7148

When submitting your request, please provide the following information whenever possible:

• Order Number: To help us identify your order.
• Name Associated with the Order: The name used when placing the order.
• Email Address Used for the Order: The email address provided at the time of purchase.
• Reason for Cancellation: Briefly explain the reason for your request, if applicable.
• Order Confirmation or Payment Reference Information: This may be used to verify the order if necessary.

To protect your account and payment security, please do not send your full bank card number, card security code, account password, or other unnecessary sensitive payment information through regular email.

If your order has already shipped, our customer support team will explain its current status and the possible next steps. You do not need to repeatedly submit the same cancellation request.

3. Review and Processing of Cancellation Requests

After receiving your cancellation request, we will verify the relevant information and process it as promptly as reasonably practicable.

The usual process includes the following steps:

1. Receive the Request: Receive your order cancellation request submitted by email or phone.
2. Verify the Information: Review the order number, relevant order details, and necessary payment records.
3. Confirm the Order Status: Determine whether the order is still being processed or has already shipped.
4. Process the Cancellation Request: Cancel orders that have not shipped and meet the applicable cancellation conditions.
5. Notify You of the Outcome: Inform you whether your request has been approved and explain the subsequent refund arrangements, if the order qualifies for a refund.

Please note that receipt of a request, completion of the review, successful order cancellation, and actual receipt of a refund are separate stages of the process.

We will handle requests according to the actual order status. However, we cannot guarantee that every request will be automatically approved or that refunded funds will be credited immediately after a cancellation request is submitted.

If the order ships while your request is under review, we will explain the available options based on the actual circumstances.

4. Refunds After Successful Order Cancellation

For orders that have been successfully canceled and qualify for a refund, we will initiate or process the refund within 1–3 business days after the cancellation is approved.

Refund Method

Refunds are generally issued to the original payment method and corresponding payment account used for the purchase.

Refund Processing Time and Posting Time

Please note that refund processing time and the time it takes for funds to appear in your account are not the same.

After we initiate or process the refund within the specified processing period, your bank, card issuer, or payment service provider may require additional time to complete the transaction. The actual posting time depends on the processing procedures of the relevant financial institution, and we cannot guarantee that all institutions will complete refunds within the same fixed number of days.

If you have not received your refund after a reasonable waiting period, please first check your original payment account and relevant transaction records. If you still cannot confirm the refund status, contact us by email or phone, and we will assist you with an inquiry.

We do not charge order cancellation fees, administrative fees, or other cancellation charges that have not been clearly disclosed in advance.

5. Orders That Cannot Be Canceled

If an order has already shipped, it generally cannot be canceled directly through the standard cancellation procedure.

If you no longer need a product that has already shipped, you may contact our customer support team after delivery and refer to the Returns & Refunds Policy published on our website to determine whether the order qualifies for a return and refund.

Return eligibility, request deadlines, applicable return shipping arrangements, refund conditions, and procedures are governed by the Returns & Refunds Policy published on our website and applicable laws.

We will provide appropriate guidance based on your specific circumstances. Nothing in this policy excludes or limits any rights or remedies that you are legally entitled to retain.

6. Order Information Changes

If you wish to change the products, quantities, delivery address, or other information associated with your order, please contact our customer support team as soon as possible.

Whether a requested change can be completed depends on the current processing stage of the order and the actual logistics arrangements.

If the order has not yet shipped, we will check whether the requested change can be made. If the order has already shipped, changes may be restricted by the shipping process or carrier arrangements, and we cannot guarantee that the requested change will be completed.

If the order cannot be modified, you may, where applicable, inquire whether the unshipped order can be canceled so that you can place a new order. Please note that product availability, prices, and promotional terms may differ when placing a new order, and we cannot guarantee that these conditions will remain unchanged.

7. Contact Us

If you have any questions about order cancellation conditions, cancellation requests, review outcomes, refund status, or order modifications, please contact us using the information below.

Website Name: Sorienval

Website: https://sorienval.com

Email: contact@sorienval.com

Phone: +1 (904) 259-7148

Contact Address: 13667 Sheltons Pl, Sanderson, FL 32087, US

Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET).

We recommend submitting cancellation requests by email first and providing your order number and any necessary order verification information so that we can review and process your request more efficiently.

This Cancellation Policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.